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Introduction
Chapter 1: Change Is Not The Problem
THE SCIENCE: HOW IT WORKS
Chapter 2: The Power of Plausibility
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Chapter 3: Your Unreliable Memory
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Chapter 4: The Hidden Brain
A Deeper Dive:
Before Awareness
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Chapter 5: The Prefrontal Cortex, Your Brain’s Monitor
A Deeper Dive:
It’s Really About What You Don’t Do
Multitasking Is A Myth
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Chapter 6: It’s All About The Sorting Criteria
A Deeper Dive:
How Prioritization of Sorting Criteria Works
A Real Life Example
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Chapter 7: Don’t Shoot The Messenger
A Deeper Dive:
When It Comes To Empathy, We Have It Backwards
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Chapter 8: It’s a Balancing Act
A Deeper Dive:
The Scientific Method and PDSA
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A CATALYST
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Chapter 9: The Dreaded Dueling Solutions
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Chapter 10: Lighting The Fuse
A Deeper Dive:
A Primer on Resistors, part 1
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Chapter 11: Create The Right Conditions
A Deeper Dive:
More On The Right Conditions
A Primer on Resistors, part 2
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Chapter 12: Credibility: Do You Intend To Be Confusing, Deceptive, and Coercive?
A Deeper Dive:
The Metrics, Data, and Language of Credibility
Chapter 13: Operationalize the Strategies: The Role of a Shared Outcome
R&D
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Chapter 14: The Pursuit of Clarity
A Deeper Dive
A Primer on Resistors, part 3
Chapter 15: The Value of a Standard
A Deeper Dive:
In Search of an Ideal Standard
Chapter 16: Arbitrate the Differences
A Deeper Dive:
“We Just Need To Hold Them Accountable”
“How Do I Protect Myself?”
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Chapter 17: The Role of Satisfaction
A Deeper Dive:
Built-In Satisfaction
Chapter 18: The Path to Creativity
A Deeper Dive:
The Time And Place For Creativity
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Chapter 19: Innovation: A Role For Variation and Standardization
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Chapter 20: The Coaching Mindset
A Deeper Dive:
Further Clarifying One’s Role
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Chapter 21: What We Have Learned So Far
WHEN IT WORKS
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Chapter 22: Effective Methodologies: The Toyota Story And More
A Deeper Dive:
The Tools And The Brain
The A3 Process
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Chapter 23: Insights Into Why It Works
WHAT TO DO
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Chapter 24: Reverse the Arrows
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Chapter 25: Toward An Engagement Kata
A Deeper Dive:
A Perfect Metric: The Ideal Change Quotient
Chapter 26: Paul’s Story
A Deeper Dive:
When You Are The One Resisting
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Chapter 27: “I Don’t Have Time”
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Chapter 28: What’s In A Meeting
WHAT IT ALL MEANS
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Chapter 29: The Rest Of The Story
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Closing Thoughts
Resources
Acknowledgments
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